This post is to assess how Gla Hair assists their clients by analyzing their customer service from 4 factors of chat, policies, payment method and delivery.
Customer service is an important factor that needs to be considered to ensure a successful purchase. Let’s look at this Gla Hair reviews on customer service to make sure if it’s a good choice to work with this factory.
Contents
Gla Hair and their reviews on hair extensions
This is a quick view about Gla Hair that you should have a look at to get better understanding about this factory.
About Gla Hair
Gla Hair has appeared in the European hair extensions field since 2013. During 11 years joining the field, Gla Hair has impressed their customers by providing top-notch hair extensions at a competitive wholesaling price, which starts off at $33/100gr hair extensions.
- Gla Hair focuses on supplying high quality hair extensions which are made from 100% Vietnamese hair for the European hair extensions market.
- Gla Hair Factory possesses a direct factory at Bac Ninh, Vietnam and has an office in Hanoi so that foreign wholesalers can easily access the office and transact with the factory.
- Their factory facility is expanded up to 1000m2 and more than 120 workers to keep up with the constant development of the factory.
- Gla Hair has exported 100 tons of hair globally, making them rank among top of hair extensions suppliers in Vietnam.
From these listed points above, it might seem that Gla Hair has gained the trust of global customers in such a competitive area as Europe.
Truthful Gla Hair’s hair extensions reviews
Gla Hair Factory received a variety of positive reviews on their hair extensions. Sourcing from 100% Vietnamese hair material along with modern facilities, the factory can freely customize the hair following the customers’ desire.
Below are some reviews and feedback of hair extensions about Gla Hair.
Reviews on service at Gla Hair
Besides the hair quality of extensions, clients come back to Gla Hair also because they put effort into caring for their customers sincerely.
Transparent policies to optimize the purchasing process
Gla Hair set up a series of policies to make customers’ process becoming smooth and convenient.
Currently, these are published policies that Gla Hair provide online:
- Ordering guide: This guide gives a 7 steps process from scratch until the order is finished so that customers can check and know their working process.
- Payment policy: For certain markets, Gla Hair also divides the payment channels so that customers can easily use and make safe payments.
- Shipping and Delivery: Gla Hair clearly explains the day of shipping and time accounting for those days.
- Warranty Policy: This policy includes terms and conditions related to the warranty policy of hair extensions at Gla Hair. Specifically, Gla Hair accepts products to be exchanged within 7 days of receipt. They also provide a quality guarantee that covers defects in materials and workmanship.
- Privacy policy: Gla Hair explains how Gla Hair collects their customers’ data and commits to keep clients’ to be secret at all cost.
These policies allow customers to get an instant answer for their questions, helping customers to get the information on their own in advance getting into the direct chat box.
Direct customer consulting channel
The staff at Gla Hair have access to show passionate and committed attitude as they are constantly available to assist clients around-the-clock (24/7) and provide thorough answers to any queries. Additionally, they provide a variety of contact options, including Inquiry Box on their Website, Instagram, Twitter, WhatsApp, and Email.
For example, you can contact them directly to ask about these questions:
- Gla Hair’s service team can help you to choose your most appropriate hair extensions category that suits your business and your market area.
- They can consult and exchange the color that is best for your hair.
- Asking for the price list and dealing with the price.
The time estimated that Gla Hair takes to respond to their customers is around 10 – 15 minutes, which is regarded to be quick and effective.
Payment method
The best hair extension method that Gla Hair suggests is the full-in-advance payment. If customers want a 50-70% deposit, Gla Hair Factory also assists their clients in putting a deposit and pays the rest when the order is finished in manufacturing.
When paying for the order, Gla Hair accepts the majority of credible payment channels like Bank Transfer, Moneygram, Western Union, Ria, Remitly, which are widely used by many clients over the world.
Shipping & Delivery
Gla Hair uses worldwide, credible shipping services such as DHL, FedEx, UPS to ship to other countries.
Gla Hair has published detailed phase in the shipping time as below:
- Processing Time: 1-2 weeks from receipt of order.
- Shipping Options: Standard and expedited services available, displayed at checkout.
- Rates: Based on product weight and destination, shown at checkout.
- Delivery Estimates: 7-10 days from shipping date, subject to variation.
In total, it might take from 1-2 weeks to produce and 7-10 days for the parcel to get to the customers.
With a focus on providing a seamless shopping experience, Gla Hair commitment to customer satisfaction is proved through their speedy support, clear and transparent policies, and great support in the payment method and delivery. These things considerably enhance the trust customers place in Gla Hair.
If you want to buy hair extensions from Gla Hair at a competitive price yet high quality, contact them to enjoy the enthusiastic customer service and get the best deal ever!
Contact Information:
- Website: https://glahair.com/
- Email: glahair.factory@gmail.com
- Hotline: (+84) 349008247
- Whatsapp: 84349008247
